Refund policy

Thank you for shopping with Furlings. We are committed to ensuring your satisfaction and want every experience with us to be a positive one. Please read our Returns & Refund Policy carefully before making a purchase, as it outlines your rights and our procedures.

Because Furlings operates as a dropshipping store fulfilled by TeemDrop, certain conditions and timelines are governed by our supplier’s after-sale policy. We will always work hard to advocate for you in the event of any issue.

 

1. General Eligibility

We accept return and refund requests under the following conditions:

•       The item was received damaged, defective, or with a quality issue

•       The wrong item was delivered (incorrect product or size)

•       The item was not received within the expected delivery timeframe

•       For non-quality-related returns: the request is raised within 7 days of receiving the item

 

Please note: We are unable to process returns or refunds for items that are no longer wanted or where the customer has simply changed their mind, unless the item has a confirmed defect.

 

2. Non-Returnable Items

The following items cannot be returned or refunded unless there is a verified quality defect:

•       Print-on-Demand (POD) / custom-printed products — these are made specifically for each order

•       Branded or personalised items

•       Hygiene-related pet products that have been opened or used

•       Items where the return window (7 days from receipt) has passed

 

3. Timeframes for Raising a Dispute

The timeframe for raising a dispute depends on the nature of the issue:

 

Damaged / Wrong / Missing items:

•       Evidence (photos or video) must be submitted within 30 days of receiving the order

 

Delayed / Undelivered orders:

•       If your order shows no tracking movement or has not been delivered within 45 days of leaving our warehouse, please contact us and we will open a dispute with our fulfillment partner

•       If tracking confirms delivery but you did not receive the package, an official non-delivery certification from your local post office is required

 

Non-quality returns:

•       Must be raised within 7 days of receiving the product

 

4. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

•       Contact us at our Contact page (furlings.store/pages/contact) or email us directly

•       Include your order number, a description of the issue, and clear photos or a video of the problem

•       Our team will review your request and respond within 2–3 business days

•       If approved, we will provide instructions for the next steps (refund, resend, or return)

 

Do not return any item without first receiving authorisation from us. Unauthorised returns will not be accepted.

 

5. Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

•       Quality defect / wrong item / damaged item: Furlings covers the resolution cost (refund or resend) — you will not be required to ship the item back in most cases

•       Non-quality-related returns (e.g. change of mind within 7 days): The customer is responsible for all return shipping costs to the designated warehouse

 

Please note: Return shipping costs, taxes, and additional charges are non-refundable even if a return is accepted.

 

6. Refunds

Once a return or dispute is approved:

•       Refunds are issued to the original payment method

•       For quality-related issues: a full refund or replacement will be issued at no additional cost

•       For partial damage (minor issues that do not affect functionality): a partial refund may be offered if you choose to keep the item

•       For non-quality returns where the item is returned to the warehouse: only the original product cost is refunded; shipping fees are non-refundable

•       Refund processing time may take 5–10 business days depending on your payment provider

 

7. Order Cancellations

Orders can only be cancelled before they have been processed by our fulfillment warehouse. Once an order is in processing or has shipped, it cannot be cancelled.

 

The following order types cannot be cancelled after payment:

•       Print-on-Demand (POD) and custom-branded products

•       Pre-order or special inventory items

 

If you need to cancel an order, please contact us immediately after placing it at furlings.store/pages/contact.

 

8. Damaged in Transit

If your order arrives damaged:

•       Take clear photos or a short video of the damaged packaging and product

•       Contact us within 30 days of delivery

•       We will assess the damage and either issue a full refund, partial refund, or resend the item at no extra cost to you

 

9. Wrong or Missing Items

If you received the wrong product or an item is missing from your order:

•       Contact us within 30 days of delivery with your order number and photo evidence

•       We will verify the issue and arrange a replacement or full refund

 

10. Contact Us

If you have any questions about our Returns & Refund Policy or need to submit a request, please get in touch with us:

 

Website: furlings.store/pages/contact

Store: furlings.store

 

We are here to help and will do our best to resolve every issue fairly and promptly. Your satisfaction means the world to us — and to your pets! 🐾

 

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